GIGAMON-PIPELINE FÜR TIEFGREIFENDE OBSERVABILITY

Erweitern Sie Ihre Observability-Tools mit verwertbaren Informationen auf Netzwerkebene, um das volle Transformationspotenzial der Cloud zu realisieren.

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CLOUD-SICHTBARKEIT

SICHTBARKEIT DES RECHENZENTRUMS

NETZWERKSICHERHEIT

TRAFFIC INTELLIGENCE

VOM KERN BIS ZUR CLOUD – ALLES IM BLICK

Vereinfachen, sichern und skalieren Sie Ihre Hybrid-Cloud-Infrastruktur, um digitale Innovationen zu beschleunigen.

CLOUD-SICHTBARKEIT

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SICHTBARKEIT DES RECHENZENTRUMS

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NETZWERKSICHERHEIT

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BRANCHE

EIN FLORIERENDES PARTNER-ECOSYSTEM

Gigamon Vertriebs- und Umsetzungspartner entwickeln, implementieren und optimieren gemeinsame Best-of-Breed- und validierte Kombinationslösungen.

PARTNER SUCHEN

NOCH KEIN PARTNER?

SIE SIND BEREITS PARTNER?

BEWÄHRTER SUPPORT UND SERVICE

Unser globales Support-Team verpflichtet sich dazu, Erfahrungen von beispielloser Qualität, Skalierbarkeit und Effizienz zu schaffen.

ÜBERBLICK

SUPPORT ANFORDERN

VÜE COMMUNITY

DAS SAGEN UNSERE KUNDEN

Gigamon unterstützt die anspruchsvollsten Unternehmen und Behörden der Welt bei der Nutzung verwertbarer Informationen auf Netzwerkebene, um die Leistungsfähigkeit ihrer Cloud-, Sicherheits- und Observability-Tools zu erhöhen.

Kunden

Magenta Telekom

Magenta Telekom

Maximierung von leistung und sicherheit

cegedim

Cegedim.cloud

Verbesserung der Cloud-Infrastruktur und der Transparenz

 

Large Financial Organization

Großes U.S. Finanzinstitut

Gewinnt tiefe Beobachtbarkeit in der Cloud

RESSOURCENBIBLIOTHEK

Ihre zentrale Anlaufstelle, um Inhaltsressourcen zu erkunden und bei der Steigerung der Leistungsfähigkeit Ihrer Cloud-, Sicherheits- und Observability-Tools auf dem neusten Stand zu bleiben.

RESSOURCEN

Network Tool Efficiency Evaluation

Effiziente Tools sind freudige Tools

Erhalten Sie Einblicke in Echtzeit.

def-guide

Hybrid Cloud Observability erreichen

Verbessern Sie Transparenz und Sicherheit.

ebook

Tiefgreifende Observability

Erweitern Sie Ihre Tools mit umsetzbaren Echtzeitdaten auf Paketebene.

WARUM GIGAMON?

Gigamon bietet eine fortschrittliche tiefgreifende Observability-Pipeline, die verwertbare Informationen auf Netzwerkebene nutzt, um die Leistung Ihrer Cloud-, Security- und Observability-Tools zu verstärken.

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IN DEN NACHRICHTEN

UNTERNEHMENSINFORMATIONEN

Great Place to work

Dem Team beitreten

Suchen Sie nach Ihrer nächsten Gelegenheit.

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Support and Services

Expertise to help you move forward with confidence

CONTACT SUPPORT

Gigamon offers a broad range of service and support programs to help you confidently deploy and maintain Gigamon solutions. The Gigamon Global Services Team is ready to meet your business requirements with a wide array of service programs and offers. We help you throughout the Gigamon solution lifecycle, from design and deployment to technical support and ongoing maintenance.

Customer Dashboard — VÜE Community

  • Software downloads and release notes
  • Create support cases
  • License products
  • Manage Gigamon assets
  • Product announcements
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  • Knowledgebase articles
  • Discussion forums
  • Redeem Educational Vouchers
  • Getting started resources

Technical Support Services

  • Gigamon technical support programs
  • Contacting Gigamon technical support
  • Gigamon technical support escalations
  • Customer self-service information
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Gigamon Technical Support Programs

Reference the Gigamon Technical Support Services Data Sheet for details on the various technical support programs available and ordering information to purchase Gigamon technical support.
Service Level Service Description Service Benefits
Included with Gigamon subscription term software licenses
Elite-Plus Software Only Support and Maintenance
  • 24x7 response to customer issues
  • Defect isolation or assistance with configuration and other “how to” questions
  • Full access to latest software release updates via VÜE Community website
  • Technical assistance access by phone, email, and web
  • Best suited for Gigamon products deployed in mission critical customer business environments
  • “Anytime access” to technical support professionals and subject matter experts with reduced response time objectives
  • Customer choice of how to engage with Gigamon technical support staff
  • 24x7 access to latest software releases and updates via web
Available for Gigamon hardware products sold with subscription term software licenses
Hardware Replacement Services
  • Advance Hardware Replacement (AHR) for confirmed hardware defects in combination with the Elite-Plus Software Only Support and Maintenance
  • AHR provides either same-day or next business day shipping services depending on geographic location and local time completion of the return material authorization (RMA)
Available for Gigamon products sold with perpetual term software licenses
Elite Product Support and Software Maintenance In addition to Enhanced Product Support and Software Maintenance:
  • 24x7 response to customer issues
  • Best suited for Gigamon products installed in mission-critical customer business environments
  • “Anytime access” to technical support professionals and subject matter experts with reduced response time objectives
Enhanced Product Support and Software Maintenance In addition to Basic Product Support and Software Maintenance:
  • Advance Hardware Replacement (AHR) for confirmed hardware defects
  • Best suited for Gigamon products installed outside business-critical customer environments requiring improved hardware replacement or reduced spares stock objectives
  • AHR provides either same-day or next-business-day shipping services, depending on local time completion of return material authorization (RMA)
Basic Product Support and Software Maintenance
  • 9x5 response during customer business hours*
  • Defect isolation or assistance with configuration and other “how to” questions
  • Full access to the latest software release updates via VÜE Community website
  • Return to factory and replacement for confirmed hardware defects
  • Technical assistance access by phone, email and web
  • Best suited for Gigamon products installed outside business-critical customer environments
  • Access to subject matter experts for rapid problem solving during typical business hours*
  • Customer choice of how to engage with Gigamon technical support staff
  • 24x7 access to the latest software releases and updates via web
  • Simplified hardware returns using select regional depots internationally

* 8 a.m. – 5 p.m., Monday through Friday, based on product location or customer’s operations center location managing products.

Gigamon Community

Get the latest technical content and discussions in the Gigamon VÜE Community.

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