Support and Services

Expertise to help you move forward with confidence

Gigamon offers a broad range of service and support programs to help you confidently deploy and maintain Gigamon solutions. The Gigamon Global Services Team is ready to meet your business requirements with a wide array of service programs and offers. We help you throughout the Gigamon solution lifecycle, from design and deployment to technical support and ongoing maintenance.

Customer Dashboard — VÜE Community

Software downloads and release notes
Create support cases
License products
Manage Gigamon assets
Product announcements

Knowledgebase articles
Discussion forums
Redeem Educational Vouchers
Getting started resources

Technical Support Services

Gigamon technical support programs
Contacting Gigamon technical support
Gigamon technical support escalations
Customer self-service information

VIEW NOW

Gigamon Technical Support Programs

Reference the Gigamon Technical Support Services Data Sheet for details on the various technical support programs available and ordering information to purchase Gigamon technical support.

Service Level	Service Description	Service Benefits
Included with Gigamon subscription term software licenses
Elite-Plus Software Only Support and Maintenance	24x7 response to customer issues Defect isolation or assistance with configuration and other “how to” questions Full access to latest software release updates via VÜE Community website Technical assistance access by phone, email, and web	Best suited for Gigamon products deployed in mission critical customer business environments “Anytime access” to technical support professionals and subject matter experts with reduced response time objectives Customer choice of how to engage with Gigamon technical support staff 24x7 access to latest software releases and updates via web
Available for Gigamon hardware products sold with subscription term software licenses
Hardware Replacement Services	Advance Hardware Replacement (AHR) for confirmed hardware defects in combination with the Elite-Plus Software Only Support and Maintenance	AHR provides either same-day or next business day shipping services depending on geographic location and local time completion of the return material authorization (RMA)
Available for Gigamon products sold with perpetual term software licenses
Elite Product Support and Software Maintenance	In addition to Enhanced Product Support and Software Maintenance: 24x7 response to customer issues	Best suited for Gigamon products installed in mission-critical customer business environments “Anytime access” to technical support professionals and subject matter experts with reduced response time objectives
Enhanced Product Support and Software Maintenance	In addition to Basic Product Support and Software Maintenance: Advance Hardware Replacement (AHR) for confirmed hardware defects	Best suited for Gigamon products installed outside business-critical customer environments requiring improved hardware replacement or reduced spares stock objectives AHR provides either same-day or next-business-day shipping services, depending on local time completion of return material authorization (RMA)
Basic Product Support and Software Maintenance	9x5 response during customer business hours* Defect isolation or assistance with configuration and other “how to” questions Full access to the latest software release updates via VÜE Community website Return to factory and replacement for confirmed hardware defects Technical assistance access by phone, email and web	Best suited for Gigamon products installed outside business-critical customer environments Access to subject matter experts for rapid problem solving during typical business hours* Customer choice of how to engage with Gigamon technical support staff 24x7 access to the latest software releases and updates via web Simplified hardware returns using select regional depots internationally

* 8 a.m. – 5 p.m., Monday through Friday, based on product location or customer’s operations center location managing products.

Gigamon Community

Get the latest technical content and discussions in the Gigamon VÜE Community.

LEARN MORE

기가몬 심층 분석 데이터 파이프라인 (Gigamon Deep Observability Pipeline)

클라우드 가시성

데이터 센터 가시성

네트워크 보안

트래픽 인텔리전스

핵심에서 클라우드에 이르기까지 모두 보기

클라우드 가시성

데이터 센터 가시성

네트워크 보안

산업계

번창하는 파트너 생태계

파트너 찾기

파트너가 아니신가요?

이미 파트너이신가요?

검증된 지원 및 서비스

개요

지원받기

VÜE 커뮤니티

고객의 소리

고객

리소스 라이브러리

리소스

Gigamon을 선택해야 하는 이유

뉴스 자료

회사 정보

Support and Services

Customer Dashboard — VÜE Community

Technical Support Services

Gigamon Technical Support Programs

Gigamon Community